Maple Timepieces Repair Inc. is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online platform and services related to watch repair and maintenance.

Information We Collect
We collect personal information necessary to provide our services, including but not limited to your name, contact details, billing information, and watch repair details. This information is collected directly from you when you use our site, make inquiries, place service requests, or communicate with us. We may also collect certain technical data automatically, such as browser type, IP address, and usage patterns on our online platform, to improve your experience.

Use of Your Information
Your personal information is used to:
- Process and fulfill your service requests such as battery replacement, mechanical servicing, or restoration work
- Communicate with you regarding your service status, inquiries, or updates
- Manage billing and payment processes
- Improve our services and website functionality
- Comply with legal obligations and enforce our terms of service

We do not use your information for purposes outside those for which it was collected without your explicit consent.

Legal Basis for Processing
Under applicable data protection laws including the General Data Protection Regulation (GDPR), we process personal data based on your consent, the necessity to perform a contract, our legal obligations, and legitimate interests such as improving service delivery and preventing fraud.

Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers performing functions on our behalf, such as payment processing or IT support, under strict confidentiality agreements. Disclosure may also occur if required by law or in response to lawful requests by public authorities.

Data Retention
We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.

Your Rights
You have rights regarding your personal data, including the right to:
- Access and receive a copy of the data we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of your data, subject to legal and contractual limitations
- Object to or restrict processing in certain circumstances
- Withdraw consent where processing is based on your consent
- Data portability where applicable

To exercise these rights, you may contact us through our published channels. We will respond in accordance with applicable laws.

Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel who require it to perform their duties.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience and analyze site usage. You can manage cookie preferences through your browser settings. Detailed information on cookie usage is provided in our Cookies Policy.

International Transfers
As a Canadian company serving customers locally, your personal data is generally processed within Canada. If data is transferred internationally, it will be done in compliance with applicable data protection laws and safeguards.

Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We encourage you to review it regularly.

Contact Information
For any questions or concerns about your privacy or this policy, please write to us at:
Maple Timepieces Repair Inc.
457 King Street West, Suite 301
Toronto, Ontario
M5V 1L7
Canada

By using our online platform and services, you acknowledge that you have read and understood this Privacy Policy.